The mission of CitizensHealth Member Care Service team is to be the internal voice of our members, guiding them through the healthcare system and helping to ensure their families experince a healthy life. We will be patient, compassionate, accurate, knowledgeable and enthusiastic while serving our members with the attention they require and deserve!

CitizensHealth has assembled a dedicated, professional, caring team to serve our members.

• Finding a doctor or specialist in your area
• Using the CitizensHealth Plan with your doctor
• Explaining the program to new members. We even walk you through its use for your next doctor’s visit!

At CitizensHealth we want you and your family to have a healthy life and get the most out of your membership, so don’t hesitate to call with any questions or concerns!

We are available by phone from 9 am – 6 pm eastern time Monday through Friday at 1-800-214-5697 or by Fax at 617-772-7560 or via e-mail at membercare@citizenshealth.com